This Privacy Policy is effective as of May 10th, 2018.
General Provisions
This privacy policy (this “Privacy Policy”) is designed to inform you about the type of information that Alba Energy LLC (“we,” “us,” or “our“) may gather or collect from you in connection with your use of our website or mobile application (collectively “Site”). It also explains the conditions under which we use and disclose that information, and your rights in relation to that information.
The procedures for modifying or changing this Privacy Policy in the future are discussed in the body of this document.
Children
This Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
Gathering, Use and Disclosure of Non-Personally-Identifying Information
We collect both Non-Personally-Identifying Information and Personally-Identifying Information from you. “Non–Personally–Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person or entity. “Personally–Identifying Information,” by contrast, is information such as a name or email address that, without more, can be directly associated with a specific person or entity.
Gathering Non-Personally- Identifying Information
Web Browsers. Like most site operators, we gather Non- Personally-Identifying Information from you of the sort that web browsers, depending on their settings, may make available. That information includes your Internet Protocol (“IP“) address, operating system and browser type, and the locations of the web pages you view right before arriving at, while navigating and immediately after leaving this Site.
Web Cookies. A “Web Cookie” is a string of information that a site stores on your computer, and your browser provides to this Site, each time you submit a query to this Site. We may use Web Cookies to track the pages that you visit during each Site session, both to help us improve your experience and to help us understand how this Site is being used.
IF YOU DO NOT WISH TO HAVE WEB COOKIES PLACED ON YOUR COMPUTER, YOU SHOULD SET YOUR BROWSER TO REFUSE WEB COOKIES BEFORE ACCESSING THIS SITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THIS SITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. IF YOU REFUSE WEB COOKIES, YOU ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.
Collection, Use and Disclosure of Personally–Identifying Information.
We will not disclose your Personally-Identifying Information to third parties unless we obtain your permission to do so at the time we collect it, except as set forth below:
Registration and Other Information. When you register with this Site, you may be asked to disclose Personally–Identifying Information. You may also choose to submit Personally-Identifying Information to us when you send us an email or use any interactive features and services that we may make available from time to time on this Site.
Information that we Collect Regarding your Household Solar Power Use. When you purchase or lease a solar system from us or from one of our distributors, you provide us with certain personal details about you or your household, and give us access to information about the use of this solar system by your household, such as the energy produced, the energy utilized, or the time of the day when the energy is utilized. This data is incorporated into our monitoring system and used for various purposes, such as to monitor the activity of your solar system or provide you with services that you have agreed to receive.
YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR VOLUNTARY DISCLOSURE OF PERSONALLY-IDENTIFYING INFORMATION.
Material you Choose to Reveal to Friends About Your Solar Power System by Means of your mobile device. If you purchase a solar power system, and you register for our online monitoring service, you will be able to view the performance of your system on your personal page on the monitoring site. If you download the Mobile App Application to your mobile device, you will be able to view your personal system statistics on your device, and you will be able to email your friends a link to your personal system monitoring pages. If you email your friends a link to your system monitoring pages, your friends will be able to see all of your Personally-Identifying Information on these pages.
DMCA Infringement Notifications, Notices of Violations of Site Terms of Service and Other Communications Directed to Us. By submitting a Digital Millennium Copyright Act (“DMCA“) Infringement Notification or other communication (including communications about content stored on or transmitted through this Site), you consent to have this communication forwarded to the person or entity who stored or transmitted the content addressed by your communications in order to facilitate a prompt resolution. For notices other than DMCA Infringement Notifications, upon request, we will edit out your name and contact information. However, DMCA Infringement Notifications (including any Personally-Identifiable Information set forth in the notifications) will be forwarded as submitted to us without any deletions.
Contests, Giveaways and other Promotions. From time to time, we may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with promotions will be subject to the terms of the promotion, not this Privacy Policy. You will be given the option to consent to the use of your Personally-Identifying Information at the time you sign up for the promotion. You will not be required to participate in any promotion.
Security. We take reasonable precautions to protect the security of your information. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your Personally-Identifying Information, we cannot guarantee its absolute security. Any unauthorized access to or use of this Site or information collected and maintained by this Site should be immediately brought to our attention by sending us an email at: info@albaenergy.com
Storage of Personally Identifying Information Outside of the United States and Canada. Personally-Identifying Information may be stored on servers outside of the United States and Canada, and, as a result, may be subject to access requests from law enforcement in other jurisdictions.
Other. Notwithstanding any other provision in this Privacy Policy, we will disclose Personally- Identifying Information in the following limited circumstances:
Employees, Third-Party Processors and Third-Party Service Providers. We will disclose Personally-Identifying Information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers who process Personally-Identifying Information on our behalf, participate with us in the provision or operation of this Site or provide you with services relating to your system. For example, if you sign up for our solar panel monitoring service, we combine information we collect from your PV solar system (including solar electrical production, inverter operation and home electrical consumption) with your Personal Information (such as your name, address and phone number) and provide this to dealers who provide installation, operation, maintenance, analytics or energy service management services for your system. This information may be combined with other information about you or your household that is obtained from third parties in order to allow us to provide you with a more personalized service.
By Law, to Protect Rights and to Comply with Our Policies. We disclose Personally-Identifying Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or (3) we believe that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. For example, we may be required by law to provide your Personally-Identifying Information to the Texas Public Utilities Commission.
Business Transfers; Bankruptcy. We reserve the right to transfer all Personally-Identifying Information in our possession to a successor entity in the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personally- Identifying Information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and you affirmatively opt-in to accept it. Personally-Identifying Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor entity.
Marketing Communications. We may email you about products and services that we believe may be of interest to you. We may also provide your Personally-Identifying Information to third parties so that those third parties may directly contact you about products and services. If you wish to opt-out of receiving emails from us or from third parties, please follow the instructions at the bottom of each email.
Collection and Use of Information by Third Parties
Third parties are under no obligation to comply with this Privacy Policy with respect to Personally-Identifying Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites or applications that may be accessible through this Site. Thus, this Privacy Policy does not apply to information provided to third-party sites or gathered by the third parties that operate them. Before visiting a third-party site or using a third party application, whether by means of a link on this Site or otherwise, and before providing any Personally- Identifying Information to any third party, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that site or application, and should take those steps necessary to your discretion, to protect your privacy and security.
Tailored Messages
Third Party Cookies. We allow third parties with which we have a separate agreement to use cookies and other technologies to collect information about the use of the Site. These third parties include (1) business partners, who collect information when you view or interact with one of their advertisements on this Site; and (2) advertising networks, which collect information about your interests when you view or interact with one of their advertisements. The information gathered by these third parties is used to make predictions about your interests or preferences so that they can display advertisements or promotional material on this Site and on other sites across the Internet tailored to your apparent interests.
We do not do not share with these third parties any information that would readily identify about you (such as email address); however, these third parties may have access to information about your device (such as IP or MAC address). We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.
Privacy Policy Changes
We may update this Privacy Policy in the future. We will post a copy of the new Privacy Policy with its effective date on this Site. We will notify you about material changes to this Privacy Policy in accordance with applicable laws.
Access to Information
You have a right to contact us in order to access or update any personal information that we may store about you.
Contact Us
If you wish to contact us, please contact us at the following addresses and include your name, address and email address in your correspondence to us:
Alba Energy Customer Service
440 E St Elmo Rd, Suite B
Austin, Texas 78745
(512) 298-4086
info@albaenergy.com